Passenger Claims Chubby Pup Prevented From Boarding American Airlines Flight

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Lachlan Markay was checking in for his American Airlines flight when ticket agents allegedly said that his dog, Lou, was too heavy. The passenger immediately protested and proceeded to shame the airline in a Twitter exchange that quickly went viral.

“Super cool of American Air to destroy our holiday travel plans because Lou is five pounds over the weight limit,” Markay tweeted. “Never had a problem on AA or any other airline, so I sure know which one I’m never booking with again.”

But the airline protested that the issue wasn’t Lou’s weight, but that his kennel was too small for the dog to turn around. “American has policies in place to protect pets that travel on American Airlines,” the carrier responded in a statement.

“Our policy states on aa.com: Pets must be able to stand up, turn around and lie down in a natural position in their kennel (without touching any side or the top of the container). Lou was unable to comply with those requirements, which was reiterated to Mr. Markay. Lou’s weight was never the concern, but it was the size of the kennel.”

In any case, the airline decided to make a one-time exception, although some users took umbrage at the passenger’s attitude and entitlement. “Hey look at me twitter mobbing a company into letting me be an exception to the rules yay I don’t have to own up to my poor planning ability #niceonebro,” one wrote.

“White male privilege,” another agreed.

Still more expressed concern regarding the dog’s undersized accommodations. “He would have had no problem had he used a size appropriate kennel in compliance with the airline’s rules,” another user pointed out. “Who flies their dog in a tiny bag?!?

Regardless Markay and Lou made their flight from D.C. to Miami, where Markay hopefully treated his pooch to a properly-sized kennel.

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J. Swanson is a writer, traveler, and animal-enthusiast based in Seattle, an appropriately pet-crazed city where dog or cat ownership even outweighs the number of kids. When the weather permits, she likes to get outside and explore the rest of the Pacific Northwest, always with a coffee in hand.
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